2024

The State of Outsourcing Report

Unveiling the Nexus of Cost, Quality, and AI

488 industry leaders participated in this comprehensive report, revealing the shifting paradigms and emerging trends in their outsourcing strategies.

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Key Findings

Evolving Loyalty

Discover why 73% of organizations are exploring alternative options despite reporting high satisfaction.

Beyond Cost Savings

Explore why quality is emerging as a pivotal factor in evaluating outsourced services.

AI Integration

Uncover the growing importance of AI capabilities in outsourcing decisions and how they shape future collaborations.

Tech Industry Insights

Delve into how the tech sector leverages outsourcing to fuel sustainable — and profitable — growth.

Why It Matters

In today's rapidly evolving business landscape, staying ahead means adapting to changing paradigms. These insights are critical for businesses seeking to optimize their outsourcing strategies and stay competitive in an ever-changing market.

In partnership with CMSWire, we surveyed 488 directors, presidents, partners, and owners whose organizations rely on outsourcing. Dive into the results to discover how the landscape has changed and where it’s heading in 2024 and beyond.

Outsourcing Trends

Profitability is in. Amid global shifts in the business landscape, sustainable growth is the new rallying cry.

Human empathy + AI precision = better business outcomes. The opportunities created by AI-enabled workers are primed to fuel unprecedented efficiencies, innovations, and quality improvements.

Cost savings isn’t the only reason organizations switch outsourcing vendors — quality of service is emerging as a major decision factor.