21st Century Technology. Old School Manners. Including Zendesk, Lessonly, and Evernote.
MAR 11
503 Neches St. Austin, TX 78701

Rise & Shine Power Hour

9:00 am (Door at 8:30 am)

Networking breakfast for Customer Experience (CX) professionals to get together, shake some hands, and share best practices. Learn about how CX professionals drive personalization in their day-to-day efforts. We will have in-depth discussions at each table to help guide the conversation and key influencers will be scattered about the room.

Table Facilitators

Hass Johnson, Kustomer
Zac Garcia, Fossil Group, Inc.
Kyle M.K., Author, The Economics of Emotion
Connor Tomkies, CEO, SupportNinja
Kush Patel, Founder, App Academy 
 Scott Miller, Zendesk

Scott Miller, Channel Sales Manager at Zendesk


CX Power Panel

21st Century Technology. Old School Manners.

2:00 pm (Doors at 1:30 pm)

AI is inevitable. Good Customer Experience, however, is not. How can we keep CX personable while using the latest tools and technology to interact with our customers?

Moderator: Craig Crisler, COO of SupportNinja


Zac Garcia,  Global Customer Experience Operations Manager,  Fossil Group, Inc.

Ellen Guerrero, Customer Support Manager, Evernote

Nathan Smith, Channel Sales Director, Zendesk 

Kyle M.K., Author, The Economics of Emotion

 Lisa Henken Ramirez, Head of Strategic Initiatives, EML Payments

Kush Patel, Founder, App Academy

Laura Chavez, CEO, The Junkluggers 

Scott Miller, Channel Sales Manager at Zendesk

Pre-Party Pre-Game

2:45 pm

Ready to get your SXSW night started? Join us for drinks, a buffet of Tex-Asian cuisine, and livestreams of SXSW keynote speakers! 

Your Hosts

Craig Crisler
COO, SupportNinja
Zac Garcia
Zac Garcia
Global CX Manager, Fossil
Ellen Guerrero
Ellen Guerrero
CSM, Evernote
Scott Miller
Scott Miller
Channel Sales Manager, Zendesk
Kyle M.K.
Author, The Economics of Emotion
Lisa Henken Ramirez
Strategic Initiatives, EML Payments
Hass Johnson
Hass Johnson
Laura Chavez
Laura Chavez
CEO, The Jungluggers
Kush Patel
Kush Patel
Founder, App Academy
Marion Balandra
Founder, Star Mars Technology
Cody McLain
Founder, SupportNinja
Connor Tomkies
CEO, SupportNinja

Save Your Seat

Sponsored by

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